Return and Refund Policy

At Fiona Wanderlust, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, we offer a straightforward refunds and returns process. Please review our policy below for more information.

1. Returns Policy

We accept returns under the following conditions:

• Eligibility: Returns are accepted within 14 days from the date of delivery.
• Condition of Items: The returned items must be unused, in their original packaging, and in a resellable condition. Items that are damaged, worn, or altered will not be accepted.
• Excluded Products: Some products, such as customized or personalized items, are not eligible for return. Please check product details for exceptions.

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer support team at [email protected] to notify us of your intention to return the item. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Return Approval: Our customer service team will review your request and provide instructions on how to return the items.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by us.

3. Refunds Policy

Refunds are processed under the following conditions:

• Refund Eligibility: Refunds will be issued if the returned item(s) meet the return criteria outlined above.
• Cash-on-Delivery Refunds: Since our payment method is cash-on-delivery. Refunds will be processed within 14 days of receiving the returned item(s).
• Defective or Incorrect Items: If the item received is damaged or not as ordered, please notify us immediately. In such cases, we will provide a full refund including any return shipping costs.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original item for a refund and place a new order for the item you desire.

5. Non-Refundable Items

The following items are non-refundable:

• Items marked as final sale or non-returnable.
• Used or opened products (unless defective).

6. Lost or Damaged Packages

If your package is lost or damaged during delivery, please contact our customer support team immediately. We will work with our courier partners to resolve the issue and assist you in filing a claim.

7. Customer Support

For questions regarding our refund and return policy, please contact us [email protected].