Shipping Policy

At Fiona Wanderlust, we are dedicated to providing a smooth and reliable shipping experience. This Shipping Policy outlines the shipping process for our customers worldwide, including shipping rates, delivery times, and other important details.

1. Shipping Locations

We offer worldwide shipping to all countries where our products can be delivered. Please note that shipping rates and delivery times may vary depending on the destination.

2. Processing Time

Order Processing: Once you place an order, we will process it within 1-2 business days. Orders placed on weekends or holidays may experience a slight delay.
Shipping Confirmation: After processing, you will receive a shipping confirmation email with tracking information (if available) once your order has been dispatched.

3. Shipping Rates

Shipping Fees: Shipping costs are calculated based on the destination and the weight/size of the items in your order. The final shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping: We occasionally offer promotions such as free shipping on certain orders. Please refer to our website or promotional communications for any active offers.

4. Delivery Times

Domestic and International Shipping: Delivery times may vary depending on your location. In general, domestic orders are delivered within 5-7 business days, while international orders can take 7-21 business days.
Customs and Import Duties: For international orders, please be aware that additional customs duties or taxes may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in the shipping cost.

5. Cash on Delivery (COD)

As we offer cash-on-delivery as the only payment option, payment will be made to the delivery courier upon receiving your package. Please ensure that you have the correct cash amount available when your order arrives.

6. Order Tracking

Once your order has shipped, we will send you an email with tracking details. If tracking information is available, you can use it to monitor the status of your delivery.

7. Lost or Missing Packages

In the rare event that your package is lost or you do not receive it within the estimated delivery time, please contact our customer service team immediately. We will work with the courier to resolve the issue.

8. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete address information. If you realize you made an error, please contact us as soon as possible, and we will attempt to update the address before the order is dispatched.

9. Customer Support

If you have any questions regarding our shipping policy or need assistance with your order, please contact us [email protected].